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Price,
Quality & Service -- What difference does it make?
Generally, RO systems at the lower price range (below
$250) are of lesser quality. We do not recommend them
because of their frequent problems and shorter life-span.
RO systems at lower prices use mostly non-US made (foreign
made) components that crack and leak easily under pressure
and over time.
Of course, prices should not be the only consideration
because there are poor quality systems with high price
tags. Very much like cars, there is quite a difference
in the quality of RO systems although they may look similar
or even identical to each other.
Typical problems with lower-priced
or lesser quality systems:
- Shorter pre-filter life:
6 months vs. 1 year
- Shorter membrane life: dies in 1-2 yrs vs. 5-7 yrs.
- Lower rejection rate and possible brine water seeping
into pure water side due to poor quality membrane housings!
----- so water is less pure (filtration is not as
effective or thorough, resulting in high TDS readings)
- Leakage at fittings & auto shutoff device
- Poor quality tanks that leak pressure after 1-2 years
(plastic tanks)
- Each system is not individually tested (often are mass-imported)
- Usually systems and parts are not made in the USA, not
tested by FDA or NSF.
- Cost more to maintain in the long run
- Little or no ongoing technical guidance and support
from the supplier.
So what
should we look for in an RO system?
- Get a system with good quality parts (U.S. made
and certified) and good workmanship (system fits snuggly
on sturdy frame, clean neat line connections, no cumbersome
dangling lines). It takes both good materials and workmanship
to build a long lasting and effective water filter system.
One
NSF certified part or All NSF certified parts?
Make
sure all the filters, membrane, filter housings, faucet,
and tank are all U.S. made, best if they all are NSF certified.
Stay away from sellers who do not wish to disclose
their parts/filters brand and makes info.
Beware also
of systems that have only one or two U.S. made
& NSF certified parts, yet are claimed to be "built
with NSF" parts. All the parts have to be
good to make a high integrity system
Best number
of stages(filters) on a reverse osmosis system:
- Get at least a 5-stage RO system. Systems with fewer
stages, like 3-4 stages, are less stable, more problem-prone,
and require more frequent filter replacement (every 4-6
months). A good 5-stage RO system allows all the filters
to last much longer (12 months on prefilters), and the
filtered water's quality is more guaranteed due to the
many stages. So you'll save money and time in the long
run with good quality 5-stage systems.
Best
arrangement of filters in reverse osmosis systems:
- Make sure you have 3 pre-filters (pre-filters are the
filters before the reverse osmosis membrane), consist
of -- 2 carbon blocks and 1 sediment filter. Important!
The 2 carbon filters should go before the RO
membrane (stages 2 & 3) so they can protect the membrane
from chlorine surges/ damage. Your water's purity
depends entirely on the condition of the membrane, so
it's critical to protect it properly.
Note:
Most 4-stage systems do have 2 carbon
filters, but there is only one carbon before the membrane,
the second carbon is often put after the
membrane. So the membrane is not getting the strong protection
it needs. This
small detail makes a big difference!
The type of carbon
filter is also important. Solid "carbon blocks"
are much better than GAC (granular activated carbon) filters,
or small "in-line" filters. GAC filters tend
to leak carbon powder that clog up the system. "In-line"
filters are small so they wear out quickly, thereby exposing
the membrane to harmful chlorine. "Carbon block"
filters don't leak fines and are most long lasting.
Also stay away from
systems with 2 sediment prefilters. A good RO system needs
2 carbon pre-filters, not 2 sediment pre-filters. Because
sediment filters cost less than carbon, some manufacturers
substitude the 2nd carbon with a sediment, but this will
compromise the membrane's life and your water's quality.
What
else should we look for when we shop for a water filter
system online?
Besides the
filtering system's quality, the supplier's trustworthiness
is just as important. You will be using this pure
water system for years to come, so you want the supplier
to be there for technical support and parts support down
the road. Good tech support and customer service are hard
to find these days.
Many online
suppliers today make outrageous claims without
valid supports.
Be wary of unusually long warranties (5-10 years). Long
warranties are often "conditional", meaning
you will need to provide proofs of "proper system
maintenance" to be covered under the warranty, and
the warranty may or may not cover your particular problem
or parts. So read the fine prints.
You can
get a feeling on the integrity of the business by:
- See if the
website is neatly, logically, and professionally designed
with solid and consistent messages and contents.
- Look at the product pictures. Are they clear and sharp
pictures? Fussy or incongruent product pictures may reflect
carelessness and haste in the supplier's operating style.
Small details can reveal big things.
- See if you
can find their warranty policy published on their sites.
If a supplier offers attractive & long warranty, yet
you can not find the details on their warranty policy,
then it's a doubtful warranty!
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